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If you haven’t heard already, you will be hearing a great deal about “Quality Ratings of Medicare Advantage Plans.”

The most significant feature of these quality ratings is the potential for bonuses to be paid to health plans that meet high quality standards. Medicare Advantage accounts for 10% of all Kaiser Permanente business. So what is this all about? Why should frontline Kaiser Permanente union members, physicians, and managers care about this?

We just returned from the beautiful Northwest Region, where we spent several days visiting with UBT co-leads, Performance Improvement staff, senior leadership and the UBT Resource Team.

Senior Veep Barb Grimm recently caught up with Donna Lynne, president of the Colorado region. They talked about the success of a Colorado optical team and the Baseline clinic team in providing superior service. And they discussed what the region's teams have learned that can help other UBTs.